Privacy policy

Privacy Policy

Last updated: 18 October 2026

My Glasses Shop respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our services in store.

Our website showcases our eyewear and services and helps you plan your visit. We do not sell eyewear through our website.

1. Who we are

My Glasses Shop is operated by [insert full legal business name], the controller responsible for the personal information described in this policy.

Address: My Glasses Shop, 10 Tithebarn Street, Poulton-le-Fylde, Lancashire, FY6 7BX
Email: [confirm privacy contact email]
Website: https://www.myglassesshop.co.uk

Please use these contact details for privacy questions or requests about your personal information.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Contact information: your name, email address, telephone number and postal address.

  • Enquiry information: messages, requests and correspondence you send us.

  • Customer and purchase records: details of frames, lenses, reglazing, fittings, payments and aftercare.

  • Prescription and dispensing information: your optical prescription, relevant measurements and information needed to prepare and fit your glasses.

  • Website information: your IP address, browser and device information, pages visited and cookie preferences, depending on the technologies enabled and your choices.

We collect information directly from you. Where necessary and appropriately authorised, we may also obtain prescription clarification from your prescribing optician.

Please do not send payment card details or unnecessary medical information through our website contact form.

3. How and why we use your information

We use your information to:

  • Respond to enquiries and arrange visits.

  • Advise you on suitable frames and lenses.

  • Prepare, supply, fit and adjust your glasses.

  • Provide reglazing, repairs and aftercare.

  • Contact you about your order or service.

  • Maintain appropriate customer, dispensing and financial records.

  • Handle complaints and protect our legal rights.

  • Operate, maintain and secure our website.

  • Send marketing where you have agreed to receive it.

Our lawful bases are:

  • Contract: where information is needed to provide a requested product or service, or take steps before entering a contract.

  • Legal obligation: where records or disclosures are required by law.

  • Legitimate interests: to manage enquiries, support customers, maintain security and handle complaints, where these interests do not override your rights.

  • Consent: for optional marketing and website technologies where consent is required.

If you do not provide information necessary to prepare or dispense your glasses, we may be unable to provide that service.

4. Prescription and health information

Optical prescriptions and related dispensing records can contain health information, which receives additional protection under data protection law.

We use this information only where necessary for dispensing, fitting, aftercare and associated professional record keeping. Access is limited to people who need it for their work.

[Before publication, confirm the applicable special category condition. Where the legal requirements are met, this may be the provision of health care under Article 9(2)(h), with processing carried out by or under the responsibility of a professional subject to confidentiality obligations.]

5. Who we share information with

Where necessary, we may share relevant information with:

  • Optical laboratories and suppliers preparing your lenses or glasses.

  • Your prescribing optician, where clarification is required and sharing is appropriately authorised.

  • Payment providers processing in-store transactions.

  • Website hosting, IT and communication providers.

  • Accountants, professional advisers, insurers or authorities where required.

We share only information needed for the relevant purpose and require appropriate safeguards.

Our website is hosted on Shopify. Information about Shopify’s processing is available at:
https://www.shopify.com/legal/privacy

[Confirm other providers, including any analytics, advertising, booking or customer record systems, before publication.]

6. Cookies and external services

Our website uses cookies and similar technologies to support its operation and remember preferences.

[Insert the confirmed cookie categories, providers, purposes, durations and how visitors can change their choices.]

Where consent is required for optional technologies, we will request it before using them.

Links to external services, such as maps and social media, are subject to those providers’ privacy policies.

7. International transfers

Some service providers may process information outside the UK. Where this happens, we use the safeguards required by applicable data protection law, such as recognised adequacy arrangements or approved contractual protections.

You can contact us for information about safeguards relevant to your data.

8. How long we keep information

We retain personal information only for as long as necessary for the purpose it was collected, including applicable legal, professional, accounting and complaint-handling requirements.

[Insert confirmed retention periods or specific retention criteria for enquiries, purchase and accounting records, prescription and dispensing records, and marketing preferences. Include separate arrangements for children’s records where applicable.]

We securely delete or anonymise information when it is no longer required.

9. Marketing

If you choose to receive marketing, you can withdraw your consent at any time using the unsubscribe option or by contacting us.

Withdrawing consent does not affect earlier lawful processing or essential messages about your order or service.

10. Your rights

Depending on the circumstances, you may ask us to:

  • Provide access to your personal information.

  • Correct inaccurate or incomplete information.

  • Delete information.

  • Restrict how information is used.

  • Provide information in a portable format.

  • Stop processing based on legitimate interests.

You have the right to object to direct marketing at any time.

Where processing relies on consent, you can withdraw it at any time. Some rights have exceptions, including where we must retain professional or legal records.

Contact us using the details above. We may need to verify your identity before responding.

11. Complaints

Please contact us if you are concerned about how we handle your information.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:

https://ico.org.uk/make-a-complaint/

12. Changes to this policy

We may update this policy when our services, practices or legal requirements change. The latest version will appear on this page with an updated date.