Refund policy

On the rare occasion that you do not love your new glasses, or if you have a concern with your purchase then please contact us at info@myglassesshop.co.uk within 14 days of receipt of the package.

To ensure a smooth and fast exchange/refund then please state the following in your email request:

• Full name
• Address
• Telephone number
• Reason for return
• Resolution: Please state whether you would like an exchange or refund.

We will respond within 24 hours to authorise the return and issue a returns shipping label.

Please ensure the item is returned unworn, with all original packaging, warranty cards and tags (if any) otherwise the return will not be accepted.

Once we have received your return and inspected the item, a full refund will be issued.

Companies house number: 14315278