Shipping policy

  • Shipping & Delivery Policy

    Last updated: 18 October 2026

    This policy applies to merchandise and reglazing orders placed through the My Glasses Shop website. Our other eyewear collections are available to purchase in store.

    1. Delivery areas and charges

    We currently deliver to [insert delivery areas covered].

    Available delivery options and charges are shown at checkout before you complete your purchase. Any restrictions will be explained before we accept your order.

    2. Merchandise dispatch

    We aim to dispatch in-stock merchandise within [insert number] working days of accepting your order.

    Working days are Monday to Friday, excluding bank holidays.

    If an item is unavailable or there is a significant delay, we will contact you to explain the available options.

    3. Reglazing orders

    Reglazing involves assessing your existing frames and preparing lenses to the agreed specification.

    Please contact us before sending your frames. We will explain what to include, confirm the delivery address and provide instructions for supplying your prescription and order details.

    The estimated turnaround time is [insert timeframe], starting once we have received your frames, the required information and confirmation to proceed.

    If your frames are unsuitable or we need further information, we will contact you before starting work. Any additional work or charges require your agreement.

    4. Sending frames to us

    Please use a sturdy box, a protective glasses case and suitable cushioning. Include your name, contact details and order number.

    We recommend a tracked postal service with compensation appropriate to the value of your frames. Keep your postage receipt and tracking information.

    You are responsible for arranging and paying for delivery to us unless we agree otherwise. If you arrange the carrier yourself and the parcel is lost or damaged before reaching us, please contact that carrier. We will provide reasonable assistance with supporting information.

    5. Delivery times and tracking

    Estimated transit times for each available delivery service are [insert delivery estimates].

    Dispatch and transit estimates are separate: the delivery estimate starts when your parcel is handed to the carrier.

    Where tracking is available, we will send the details using the contact information provided with your order.

    If we cannot meet an agreed delivery date, we will contact you. Nothing in this policy limits your rights concerning late delivery.

    6. Delivery details and missed deliveries

    Please check your delivery address and contact details before placing your order.

    If you notice an error, contact us promptly. We will try to update the details before dispatch, although changes may not be possible once the parcel is with the carrier.

    If delivery is unsuccessful, follow the carrier’s instructions for redelivery or collection. If a parcel is returned to us, we will contact you to arrange the next steps. Any proposed redelivery charge will be explained before you agree to it.

    7. Lost, damaged or incorrect deliveries

    If your order has not arrived, arrives damaged or contains the wrong item, contact us:

    Email: help@myglasseshop.co.uk
    Telephone: 01253 891705

    Please provide your order number and, where helpful, photographs of the item and packaging. Keep the packaging while we investigate.

    For deliveries we arrange, we remain responsible for the parcel until it reaches you or someone you nominate to receive it. We will investigate delivery problems with the carrier and provide an appropriate remedy.

    Please report problems promptly so we can help. This does not impose an additional deadline on your statutory rights.

    8. Collection from our shop

    If collection is available and agreed for your order, we will contact you when it is ready.

    Collection address:
    My Glasses Shop
    10 Tithebarn Street
    Poulton-le-Fylde
    Lancashire
    FY6 7BX

    Please wait for confirmation before travelling and check our current opening hours. For reglazed glasses, collection also gives us an opportunity to check the fit and make adjustments.

    9. Returns and cancellations

    Please read our Returns, Refunds & Cancellations Policy for information about returning merchandise, cancelling eligible orders and reporting problems with reglazing.

    10. Contact us

    For dispatch, delivery or collection enquiries:

    Telephone: 01253 891705
    Email: help@myglasseshop.co.uk
    Website: https://www.myglassesshop.co.uk

    Nothing in this policy limits your statutory consumer rights.